The following Terms of Service constitute Highladder Billing Policy and apply to ALL Highladder customers:
Accounts that are three (3) days past due will be automatically suspended. Accounts reaching (15) days past due are automatically terminated. When an account is terminated for non-payment, all files and databases related to the account are deleted and are not retrievable. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees. Note: VPS accounts will be terminated after (5) days.
Accounts that are five (5) days past due will be automatically assessed a late fee of 5% of the total invoice amount.
Your credit balance can only be used for Highladder products and services. Any future invoices will be automatically deducted from your available account balance upon invoice generation. Account credit is non-refundable and cannot be withdrawn at any time.
Accounts/plans can be upgraded/downgraded at any time from our client area to any qualifying plan. Promotional codes do not support downgrades, so if a promotional code is active on the account it will be lost when performing any downgrade. Once removed, the promotional code cannot be re-added, so please be sure of your decision to downgrade your account/plan. We do not offer prorated refunds, so you will not qualify for any credit or refund if choosing to downgrade, so please be sure on your decision to downgrade.
Any overpayments made to your account will be automatically added to your accounts credit balance and are considered non-refundable.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Highladder does not mail paper invoices or statements. All statements are sent via email as an invoice due notice. The client is responsible for ensuring a valid, working contact email address at all times to receive such notifications. Statements can also be viewed and printed through our client area: https://account.Highladder.in
Highladder hosting plans automatically renew until a plan is cancelled. In order to cancel service, you must submit a cancellation request for the service from our client area. Please be aware that there are no pro-rated refunds after the first 7 days of service. Cancellation requests must be received by Highladder prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Highladder. Highladder is unable to cancel your account effective for a future date. Highladder will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Highladder as soon as possible. Any active PayPal subscriptions must be cancelled by logging into your PayPal account upon cancelling your Highladder account to avoid being automatically billed by PayPal for future payments. If you fail to do so, any overpayments will be added to your accounts credit balance and are non-refundable. Highladder does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Highladder services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Highladder reserves the right to cancel any non compliant account, at any time
Each of Highladder shared/reseller hosting plans carries a 7 day money back guarantee. If you are not completely satisfied with our services or support within the first 7 days, you will be given a full refund. Our 7 Day Money Back Guarantee applies to new clients only. Existing clients adding additional services do not qualify for our 7 Day Money Back Guarantee. The following services and conditions do not qualify and/or can render the 7 Day Money Back Guarantee void: (a) Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 7 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent within 7 days of activation to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.
Refunds are only available in accordance with the 7 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 7 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. Highladder has full power in judgement of providing refunds for our promotional offers. We also reserve the right to subtract any payment processing fees when issuing refunds. There are no refunds given at any point for the following services: Dedicated Server plans VPS Server plans Server Management Services SSL certificates Any addon services Domain Registration/Transfer/Renewal
Highladder has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Highladder discretion.
While we will do our best to notify all clients in advance of any policy and/or price changes, Highladder policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
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